Provider FAQs

General Provider FAQs

How do I become a Pronto provider?


Our onboarding process is simple and efficient. You can start your registration by going to www.365Pronto.com and selecting “service provider” under the onboarding tab.
Once your general information is filled out you can submit your initial application to 365 Pronto and it will be reviewed.




Do you charge any fees?


There are no membership fees associated with the 365 Pronto platform. We do keep 15% of the overall work order price, but the “provider pay” that you see upon acceptance of a service ticket would be your take home pay.




Do I need insurance?


You will need Commercial General Liability Insurance with $1,000,000 for each occurrence limit (bodily injury and property damage). You will need Business or Commercial Automobile Liability Insurance at $1,000,000 with a combined single limit per accident. Workers’ Compensation and Employers’ Liability Insurance is also required for $100,000 per accident, $100,000 for each employee for injury by disease, and $500,000 aggregate for injury by disease and any other employee related insurance statutory required in the provider’s state jurisdiction.




How do I get paid?


After a work order has been completed and verified, you will receive payment via Stripe, a third-party payment collection service, within 7 - 10 days.




What kind of work orders would I get?


Pronto work orders include installations, preventative, and corrective maintenance on solar photovoltaic systems (PV), battery storage, and electric vehicle supply equipment (charging stations).




Is this for residential or commercial work?


Pronto job locations range from residential homes, to large businesses, and public/government buildings.




Is there a maximum number of work orders I can get?


No, there is no maximum. Our flexible platform acts as an additional stream of revenue and allows for our providers to fill the gaps in their schedules as they see fit.




How much are the work orders?


Pronto tickets can range in size from $150 for a modem replacement to solar panel maintenance in the $200 - $600 range and up to $2,500 - $6,000 for solar panel installs and L1 and L2 EV charging station installs.




How quickly do I have to respond?


Work orders are accepted on a first come, first serve basis. However, as soon as the work order has been accepted, you must schedule with the site contact within 24 hours and agree on a date and time to complete the work.




How do I get notified about a new job?


As a Pronto provider, you will be alerted automatically via email and push notification as work orders become available in your service area.




How do I know what I’d get paid?


When you open an available work order, the amount that you see on the ticket is your take home pay. What you see is what you get!




Do I have to accept every work order?


You do not have to accept every work order. In fact, there are no penalties associated with not accepting a work order.




What if I’m not a licensed contractor?


We still have work for you! In addition to licensed electricians and technicians, our platform provides opportunities for unlicensed technicians, or “pals,” to perform non-licensed labor. There is plenty of service work that doesn’t require a license such as: equipment resets, programming modems or routers, pre-site scoping, error code readings, condition reporting, and more.




How soon do I have to schedule the work?


Once a work order has been accepted you have 24 hours to schedule the work with the site contact.




How far out can I schedule the work?


You can schedule up to a week in advance.




How do I get more work orders?


The more certifications you hold and skills you have, the more work you will qualify for. You can also increase the amount of work orders you receive by extending your service radius.




Do I need any certifications?


If you have manufacturers specific training or certificates, upload them to the system during the onboarding process. Technicians will have access to more job types and will be eligible for work orders that require trained individuals for specific assets.




OK, but what’s the catch here?


There really is no catch. Once you are onboarded, there are no contracts, membership fees, obligations or bidding processes to start receiving work orders. Consider this additional revenue at your fingertips at no cost to you.




Do I have to wear a uniform?


No, you do not have to wear a uniform when completing a Pronto work order.




How far away are the jobs?


You will receive work orders only within the service radius that you have set in your profile. You can set your radius up to 500 miles to perform power work in surrounding states; however, you must have an electrician’s license in each state if you are performing work that requires this level of licensing.




How do I report this income for taxes?


If applicable, Pronto will send you a 1099 for the work that you have completed as a Pronto provider. You would then file this income as a 1099.




Who has access to the 365 Pronto App?


Only technicians have access to the Pronto app to help them navigate through a work order in the field. User admins and dispatchers have access to the platform through their preferred web browser on their computers or mobile phones (mobile browser has limited usability compared to computer).




Where can I download the app?


The 365 Pronto App can be downloaded in the Apple App Store or in Google Play.




What devices is the app compatible with?


The 365 Pronto App is compatible with iPhones (iOS 11. Or later), iPod touches (iOS 11 or later), Macs (macOS 11 or later), and Android devices (5.0 and up).




What should I do if I want to learn more or talk with a Pronto team member?


If you want to learn more one-on-one with a Pronto team member, feel free to email our Customer Care team at support@365pronto.com or call us at (480) 626-1717.





Provider Onboarding FAQs

What if I can’t locate an email with my registration link?


The email will be sent from noreply@365pronto.com, if you do not see it in your main inbox, be sure to check your junk, clutter, or spam folder.




Why do you require a driver’s license for technicians onboarding?


We need a copy of your driver's license in order to verify that the technician going through onboarding is in fact someone that works for the provider.




Can I add other users?


Yes, a user is a manager or admin that will be assigned to a specific office. They will have a log-in to the system. It is important that you do not add your technicians to the users tab.




What is the difference between a “user” and a “contact?”


A contact is not a user on the system, but instead someone who is listed as the contact for a specific office location (i.e, accounting payable, support personnel, etc.).




Why isn’t my profile showing as complete?


You must have at least one technician in the system for your profile to be completed. (Note: account creation and details must be submitted by a provider admin, the technician will not have log-in credentials until their profile has been submitted by the provider and validated by Pronto).




How many times can a technician be validated?


A Technician can only be validated once, so do not press “request validation” until all of the necessary information has been filled in.




Can I edit information fields after validation?


Fields such as name, address, service area, special requirements, accepting WO, and emergency contact are editable after validation. All other fields are temporarily locked and will be editable by a Pronto admin by request.




What if I don’t have employees?


If you do not have employees, simply check the box at the bottom of the “new insurance” pop up window that states “I declare that my company is legally worker’s compensation insurance exempt.”