Provider FAQs

Our onboarding process is simple and efficient. You can begin the process by going to 365Pronto.com and selecting the type of customer from the “Providers” tab. From there, you will find the “Provider Onboarding” button at the bottom of the page.  

There are no membership fees associated with the 365 Pronto platform. While we keep 15% of the overall work order price, the “provider pay” that you see upon acceptance of a service ticket would be your take-home pay.

You will need Commercial General Liability Insurance with $1,000,000 for each occurrence limit (bodily injury and property damage).

You will need Business or Commercial Automobile Liability Insurance at $1,000,000 with a combined single limit per accident.

We also require Workers’ Compensation and Employers’ Liability Insurance for $100,000 per accident, $100,000 for each employee for injury by disease, and $500,000 aggregate for injury by disease and any other employee-related insurance statutory required in the provider’s state jurisdiction.

After a work order has been completed and verified, you will After a work order is completed and verified, you will receive payment via Stripe—a third-party payment collection service—within 7-10 days.

365 Pronto work orders include installations, preventive, and corrective maintenance on solar photovoltaic systems (PV), battery storage, and electric vehicle supply equipment (charging stations).

365 Pronto work orders include residential homes, large businesses, and public and government buildings.

No, there is no maximum. Our flexible platform acts as an additional revenue stream and allows our providers to fill the gaps in their schedules as they see fit. Additionally, there is no obligation to accept a work order, and there will be no penalty if you do not accept.

365 Pronto tickets can range in size from $150 for a modem replacement to solar panel maintenance in the $200 to $600 range, and up to $2,500 to $6,000 for solar panel installs and charging station installations.

Work orders are accepted on a first-come, first-served basis. Once you accept the work order, you have 24 hours to schedule the service with the site contact.

As a 365 Pronto provider, you will be automatically alerted via email and push notification as work orders become available in your service area. Owner-operators also will receive an in-app push notification when work orders are available.

When you open an available work order, the amount you see on the ticket is your take-home pay. What you see is what you get!

No. In fact, there are no obligations to accept a work order and no penalties if you decline it.

We still have work for you! In addition to licensed electricians and technicians, our platform provides opportunities for individuals and companies that do not carry contractor licenses (we call them “pals”) to perform non-electrical labor. There is plenty of service work that doesn’t require a license, such as equipment resets, programming modems or routers, pre-site scoping, error code readings, condition reporting, and more.

Once you accept a work order, you have 24 hours to schedule the service with the site contact.

You can schedule your services up to a week in advance.

If you have manufacturer-specific training or certifications, be sure to upload them to the system during the onboarding process. Technicians who have training related to specific assets will have access to more types of jobs and work orders.

If you have manufacturer-specific training or certificates, upload them to the system during the onboarding process. Technicians will have access to more job types and will be eligible for work orders that require trained individuals for specific assets.

There really is no catch. Once you have onboarded, there are no contracts, membership fees, obligations, or bidding processes to start receiving work orders. Consider this an additional revenue source at your fingertips—with no cost to you.

No, you do not have to wear a uniform when completing a 365 Pronto work order. Contact us if you are interested in a 365 Pronto-branded vest.

You will receive work orders only within the service radius that you have set in your profile. You can set your radius up to 500 miles to perform power work in surrounding states; however, you must have an electrician’s license in each state if you are performing work that requires this level of licensing.

If applicable, 365 Pronto will send you a form 1099 for the work you have completed as a 365 Pronto provider. You would file this income as a form 1099.

The 365 Pronto app is exclusively available to technicians to help them navigate through work orders in the field. User admins and dispatchers have access to the platform through their preferred web browser on their computers or mobile devices (mobile browsers may have limited usability compared to a desktop web browser).

You can download the 365 Pronto app from the Apple App Store or Google Play.

The 365 Pronto App is compatible with iPhones (iOS 11 or later), iPod touches (iOS 11 or later), Macs (macOS 11 or later), and Android devices (5.0 and up).

If you want to learn more one-on-one with a Pronto team member, feel free to email our Customer Care team at support@365pronto.com or call us at (480) 626-1717.

The email will come from “noreply@365pronto.com.” If you do not see it in your primary inbox, be sure to check your junk, clutter, or spam folder.

We need a copy of the technician’s driver’s license to verify the technician’s identity and ensure they work for the provider.

Yes. A “user” is a manager or admin that will be assigned to a specific office. They will have a log-in to the platform, so it is essential that you do not add your technicians to the “Users” tab.

A “contact” is listed as the contact for a specific office location (i.e., account payable, support personnel, etc.), and a “user” is a manager or admin that will be assigned to a specific office.

You must upload information for at least one technician to complete your profile. (Note: A provider admin must submit account creations and details. The technician will not have log-in credentials until the provider’s profile has been submitted and validated by 365 Pronto.)

A technician only can be validated once, so do not request validation until you have filled in all the necessary information has been filled in.

Certain fields—including “name,” “address,” “service area,” “special requirements,” “accepting WO,” and “emergency contact”—are editable after your profile has been validated. All other fields are temporarily locked. Please get in touch with a 365 Pronto team member to request edits to a locked field.

If you do not have employees, simply check the box at the bottom of the “New Insurance” pop-up window that states, “I declare that my company is legally worker’s compensation exempt.”