Our Story

Pronto \ˈpräntō\ 

 

365 Pronto was founded by Rue Phillips, known in the industry as one of the pioneers of the O&M sector, who helped to write the emerging practices, standards, and regulations of the industry. Having experienced first-hand the difficulty of managing a staff of technicians to service assets across the country in a timely and cost-efficient manner, he came up with the idea of an "Uber-esque" model utilizing an on-demand workforce to service cleantech assets through a unique DNA matching process.

 

In 2019 Rue met Scott Tonn, owner of Tonn Investments and TTD Holdings, who saw the vision in the idea and gave focus and funding to the work of developing the platform's underlying technology and bringing 365 Pronto to where it is today. 


Inspiration for the company name came from the merging of two ideas. First, the notion of accessibility and being unrestricted by time (365 days a year). Second, with the word Pronto, the concept of speed. Rather than using a more ubiquitous equivalent term in English, we chose Pronto--whose first utterance can be traced to the 1850s--as the modern derivative from the Latin word prōmptus. Our use of an ancient etymologically rooted word as a modern variant reflects our identity as both the historical founder of the O&M space (Rue) and our vision of the modern and next-generation platform we are founded on.

Pronto Today

We are a next-generation platform technology company pushing the envelope to redesign and reinvent the world of IoT cleantech operations and maintenance. Don’t be mistaken: we’re not a service company with technicians on payroll, we’re not a SaaS company with technical debt, and we’re certainly not a solar company with install trucks to roll. We don’t “fit the box.” At our core:

 

365 Pronto is a predictive platform delivering accretive solutions to our cleantech smart community.

 

That means a tech-forward, lightweight model connecting two parties in need, packaged with a suite of underlying fintech solutions. It means we work at the margin of our space, on the challenges of not just today, but tomorrow and the day after that.

Our Mission

The existing O&M landscape is disaggregated, inefficient, ineffective, and unbalanced. We’re not interested in incremental improvements or tiny tweaks to just make things “better.” We’re on an unrelenting pursuit to rip out all the knots and strip out all the waste until the job is done and nothing remains but a smooth and streamlined path.

Our mission is to simplify cleantech and smart systems installation & care to perfect efficiency.

Our Vision

An entirely frictionless experience for IoT and cleantech stakeholders, everywhere.

We don’t have a mission about reinventing an industry because it looks good in a Powerpoint deck or sounds like a great TED talk idea. It’s because when that mission achieves success and when our vision has become true, it will have a measurable impact on people and the experience they have engaging in the clean energy, storage, mobility infrastructure of the future. That’s why our vision statement is:

Service Made Simple

The process of having any IoT or cleantech asset serviced or repaired is an onerous burden for all parties involved and is riddled with unnecessary complexities and wasted time. There are just too many steps, too many clicks, and too many calls. That’s why our tagline reflects the role 365 Pronto plays as a forcing function in the marketplace:

 

Service Made Simple.

Our Executive Team

It has been a strategic and focused endeavor to construct an executive team with a width and breadth of skills and expertise to lead 365 Pronto into the future. Amongst the senior leaders of this team are key members with a proven track record of success in identifying market opportunities and subsequently founding, growing, and selling companies.